Support

ICU Scandinavia Support

Our Support Center is here to make it easier to use your system and help you when problems or questions arise.
Here you will find quick help, answers to frequently asked questions, and contact information for support when you need it.

Boomerang Support

Mon - Fri 08.00-17.00 CET
+46 8 544 435 60
boomerang@icuscandinavia.com
Login to Boomerang 3

Sales

Invoices and payments
Presale questions
Order and deliveries
Send Email

Coolguard Support

Mon - Fri 08.00-17.00 CET
+46 8 544 435 55
coolguard@icuscandinavia.com
Login to Coolguard

Instruction Videos

We offer short video-instructions, free of charge, for our products. They include how to drill in a coolspace, batterychanges, preparing the siliconeplug and more.

To instruction Videos

ICU Scandinavia

Manuals

Service och reparation

Always contact our support team for troubleshooting first. If service is required, you’ll receive instructions to submit the service form and return the hardware using traceable shipping.
Service Request Form

LCSS

LCSS (Licence and Customer Support Services) is our annual licensing and support agreement. It gives you access to support via phone, email and web for questions about installation, configuration and use of the system.

Remember to always quote your LCSS number when contacting us you can find it on the first page of your LCSS or rental agreement.

For more information