Support
Our Support Center is here to make it easier to use your system and help you when problems or questions arise.
Here you will find quick help, answers to frequently asked questions, and contact information for support when you need it.
Boomerang Support
+46 8 544 435 60
boomerang@icuscandinavia.com
Coolguard Support
+46 8 544 435 55
coolguard@icuscandinavia.com
Instruction Videos
We offer short video-instructions, free of charge, for our products. They include how to drill in a coolspace, batterychanges, preparing the siliconeplug and more.
Service and Repair
LCSS
LCSS (Licence and Customer Support Services) is our annual licensing and support agreement. It gives you access to support via phone, email and web for questions about installation, configuration and use of the system.
Remember to always quote your LCSS number when contacting us you can find it on the first page of your LCSS or rental agreement.
Handling complaints and claims
We see every complaint and claim as a chance to improve. If you have feedback on a product, delivery, or our service, please get in touch via our Contact form.
To help us handle your case quickly, please include:
- Order or LCSS number (if applicable)
- A description of what happened
- Your contact details
- Any photos or supporting documentation
When we receive your case, we confirm receipt and assess whether it concerns something ICU is responsible for. If so, it’s registered in our quality system and reviewed by employees with the right expertise. We take responsibility for investigating the matter and making the necessary decisions throughout the process, and we’ll follow up with you once it’s resolved.
To ensure a fair and objective outcome, all decisions are reviewed and approved by someone within the business who wasn’t involved in the case in question.
Personal data you provide as part of a complaint or claim is handled in accordance with our Privacy Policy.