Support
Customer Support
Our customers have invested in an automatic system for continuous logging and internal control, so it is vital for this to work properly at all times and not be affected by lengthy downtime in the event of any problems. It is also important to be able to get help quickly whenever any problems or questions arise.
Boomerang Support
Opening hours:
Mon–Fri 8 am–5 pm CET
Phone number + 46 (0) 8 544 435 60
Phone number + 45 70 22 84 42
Email: boomerang@icuscandinavia.com
Coolguard Support
Opening hours:
Mon–Fri 9 am–5 pm CE
Phone number+ 46 (0) 8 544 435 55
Email: coolguard@icuscandinavia.com
LCSS stands for “Licence and Customer Support Services” and is an annual licensing and support agreement that we enter into with our customers. The LCSS agreement provides support and help by telephone, e-mail or online.
Contact our Customer Support if you encounter any questions or problems when installing, configuring or using your system. Always quote your LCSS number when contacting Customer Support. You can find this on the first page of your LCSS agreement or hire agreement.
Forms
Always contact support first before submitting faulty hardware. Print the form, fill in the information and send it to us together with the package NOTE. use proper packaging and always send by traceable shipment.
Instruction Videos
We offer short video-instructions, free of charge, for our products. They include how to drill in a coolspace, batterychanges, preparing the siliconeplug and more.